Terms of Service

Service Scope

VPNEG provides subscription services for cross-border access and network acceleration, covering 120+ countries / 180+ routes, with support for Windows / macOS / iOS / Android / Linux. Users can get clients, subscription details, and available routes through the panel. The configuration displayed in the account is authoritative.

Routes are intended to optimize network connections and do not include accounts, memberships, or content licenses for third-party websites. Access to specific content also depends on the destination service's regional policies, account status, and operating conditions. Coverage does not guarantee that every region or route will connect in every network environment.

Accounts and Subscriptions

No email address is required; users can create an account with a username and password. Keep your login credentials and subscription link secure. A subscription link is an account access credential and should not be shared publicly. If you notice unusual activity, change your credentials promptly and report the issue through a support ticket.

There is no limit on the number of devices connected at the same time for the account holder's use on their own devices. This does not permit reselling, renting, sharing the account with other users, or distributing the subscription. You may not connect this service to a commercial proxy or resale system intended for others.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Traffic packages remain available until used and do not expire. See the plans page for prices and traffic allowances. Check your selected billing method before confirming an order; monthly subscriptions and traffic packages have different rules.

Lawful Use

Users must comply with the laws and regulations of their location and any region involved in their use, as well as the rules of the platforms they access. The service must not be used for fraud, invading another person's privacy, infringing intellectual property rights, distributing unlawful content, or any other illegal purpose.

Unauthorized system access, malicious scanning, network attacks, distribution of malware, and interference with other people's network operations are prohibited. Users are responsible for content they upload, download, or transmit and for actions taken through their accounts. This service provides network connectivity; it does not replace the need to obtain required permissions or meet legal obligations.

Availability and Limitation of Responsibility

Connection performance depends on the local access network, carrier routing, outbound routes, and the status of the destination service. Maintenance, link failures, network congestion, or force majeure may interrupt connections or limit some features. VPNEG does not guarantee a fixed speed, fixed latency, or continuous availability of any particular outbound route.

If a problem occurs, first check your local network, update the subscription, or switch outbound routes. Then submit the client message and issue details through a support ticket. Do not post your full subscription link publicly. VPNEG will investigate based on the circumstances; this explanation does not waive any liability required by law.

Refund Policy

You may request a full refund for any reason within 14 days of your first payment. Log in to the panel and submit a refund request through a support ticket, including the relevant order information for verification. You do not need to explain why you no longer wish to use the service or provide your account password or full subscription link.

VPNEG will verify the order owner and first payment date before processing the request, then provide updates and refund details through the support ticket. The time for a refund to arrive depends on the payment provider's processing procedures; these terms do not specify an arrival time that has not been provided. Once the refund is processed, the subscription benefits associated with that order end. Statutory rights are not affected by these terms.

Account Termination and Changes to These Terms

For violations of lawful-use requirements, reselling or sharing subscriptions, or interference with service operations, VPNEG may restrict relevant features, suspend, or terminate account services depending on the violation. If you disagree with an action, submit details through a support ticket and request a review. Account actions do not exclude any refund or other rights available under law.

VPNEG may revise these terms in response to changes in service features, business rules, or legal requirements, and will update the text and last-updated month on this page. Changes affecting important user rights will be explained through an on-site announcement or panel notice. Changes to these terms will not retroactively reduce statutory rights or explicitly agreed refund rights that have already accrued.

For details on how personal information is handled, see the Privacy Policy. For order questions not covered here, contact support through the user panel. Reposts by third parties do not replace the rules published on this site.